Year 2020

1/4/2021 (Permalink)

The year 2020 was unlike any other in recent memory. And with that came new challenges and expectations especially in the hotel industry. With the hotel staff following the new precautions the last scenario they would want to handle is a flood, unfortunately for some, this was their reality. When dealing with a commercial water loss in a hotel; it is important to not only consider the needs of your client but the needs of their clients (guests). The most successful way to do this is to treat the hotel guests as though they are our clients as well. A good way to consider said needs is to use noise reduction methods such as installing temporary walls and using appropriate equipment. When I approach a new water loss in a hotel I work closely with management to identify what will impact the guests the least while also ensuring the loss is taken care of in a timely and efficient manner. I have found using this technique most often guarantees a successful resolution for all those involved.